Justin Casino Licence and Regulatory Information
Justin Casino is operated by Jumpman Gaming Limited, a company registered in Alderney under registration number 1815. Its registered business address is La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ.
Gambling services offered to customers in Great Britain are licensed and regulated by the Gambling Commission. Jumpman Gaming Limited holds Gambling Commission account number 39175 and active remote casino and remote bingo operating licence number 039175-R-319452-025.
Key Licence Details
- Casino brand: Justin Casino
- Legal operator: Jumpman Gaming Limited
- Company registration number: 1815
- Place of registration: Alderney, Bailiwick of Guernsey
- Gambling Commission account number: 39175
- Operating licence number: 039175-R-319452-025
- Licence types: Remote Casino and Remote Bingo
- Regulatory authority: Gambling Commission
- Licensed territory: Great Britain, comprising England, Scotland and Wales
- Minimum gambling age: 18 years
The current status and scope of the operator’s permissions can be checked in the Gambling Commission public register. Regulatory approval applies to the licensed operator and the gambling domains included within its official licence record. Customers should verify the exact domain before registering, depositing money or submitting personal information.
Legal and Regulatory Framework
Justin Casino must conduct its Great Britain-facing gambling activities in accordance with the Gambling Act 2005, the Licence Conditions and Codes of Practice issued by the Gambling Commission, applicable consumer protection legislation and relevant anti-money laundering requirements.
The operator is required to ensure that gambling is conducted fairly and openly, prevent gambling from being associated with crime or disorder, and protect children and vulnerable persons from gambling-related harm. Games, account management procedures, advertising and promotional conditions must comply with the standards applicable to licensed remote operators.
Age and Eligibility Requirements
Justin Casino services are restricted to persons aged 18 or over. Underage gambling is a criminal offence in Great Britain. The operator may verify a customer’s age before allowing gambling, depositing, bonus use or access to other restricted account functions.
Customers must provide accurate registration information and may only open an account where online gambling is lawful in their location. Access may be refused or restricted if the customer cannot establish their identity, age, residential address or legal eligibility to use the services.
AML and KYC Controls
Jumpman Gaming Limited applies anti-money laundering and know your customer controls designed to prevent money laundering, terrorist financing, fraud and other unlawful activity. These controls reflect the operator’s obligations under the Proceeds of Crime Act 2002, the Terrorism Act 2000, applicable money laundering regulations and Gambling Commission licence requirements.
Verification may include requests for:
- A valid passport, driving licence or another accepted photographic identity document
- A recent bank statement, utility bill or other evidence of residential address
- Proof that a registered payment method belongs to the account holder
- Information concerning employment, income, source of funds or source of wealth
- Additional documents where enhanced due diligence is required
Transactions and account activity may be monitored for unusual or suspicious patterns. The operator may delay a transaction, restrict account functions, suspend an account or request further evidence while regulatory checks are completed. Where required by law, suspected unlawful activity may be reported to the appropriate authorities without prior notice to the customer.
Third-party payments and the use of payment methods held in another person’s name are not permitted. Customers must cooperate with reasonable verification requests and keep their account information accurate and current.
Protection of Personal Data
Personal information is processed for account administration, identity and age verification, payment processing, fraud prevention, safer gambling monitoring, regulatory compliance and customer support. Processing must comply with applicable data protection requirements, including the UK GDPR, the Data Protection Act 2018 and relevant Bailiwick of Guernsey data protection law.
Security controls include encryption, firewalls, access restrictions and organisational procedures intended to protect information against unauthorised access, alteration, disclosure or loss. Access to personal data is limited to authorised personnel and service providers that require it for legitimate operational, legal or regulatory purposes.
Information may be shared with identity verification providers, payment processors, fraud prevention services, professional advisers, regulators and law enforcement bodies where there is a lawful basis or legal obligation. Personal data must not be retained for longer than required for the purpose for which it was collected, subject to mandatory regulatory and record-keeping periods.
Customers may exercise applicable data protection rights, including rights of access, correction, restriction, erasure and objection. Certain requests may be limited where retaining or processing the information is necessary to satisfy gambling, anti-money laundering, fraud prevention or legal obligations.
Responsible Gambling
Justin Casino is intended solely for recreational gambling by adults. The operator must monitor customer activity and take proportionate action where behaviour indicates a risk of gambling-related harm. Such action may include customer interaction, deposit restrictions, cooling-off periods, withdrawal of promotional access, account suspension or closure.
Available safer gambling measures include:
- Daily, weekly or monthly deposit limits
- Temporary breaks from gambling
- Account self-exclusion
- Access to gambling activity and transaction records
- Restrictions imposed following a responsible gambling review
- National self-exclusion through GAMSTOP
A request to increase a self-imposed limit may be subject to a cooling-off period and additional affordability or financial checks. A reduction should take effect without unnecessary delay. Self-exclusion is different from ordinary account closure and prevents access for the selected exclusion period.
Independent information and confidential support are available through GambleAware and GamCare. Gambling should never be treated as a source of income or a solution to financial difficulty.
Fairness and Protection of Customer Funds
Gambling outcomes must be generated and presented in accordance with applicable technical standards. Information about game rules, return to player percentages and relevant restrictions should be available before play. Promotional terms must state material conditions clearly, including eligibility rules, wagering requirements, expiry periods and withdrawal restrictions.
Customer balances are held in a bank account separated from the operator’s general business funds. Under the Gambling Commission’s customer funds rating system, Jumpman Gaming Limited identifies the protection level as Not Protected. Separation from business funds does not guarantee repayment if the operator becomes insolvent.
Complaints and Dispute Resolution
A customer who disputes a transaction, account decision or service outcome should first use the operator’s internal complaints procedure. Complaints should be submitted within six months of the relevant event to complaints@jumpmangaming.com.
- The complaints team acknowledges receipt and may request supporting documents or further information.
- The operator investigates the matter and provides its determination within the applicable regulatory timeframe, which must not exceed eight weeks.
- If the complaint reaches deadlock or remains unresolved after eight weeks, the customer may refer the dispute to an approved alternative dispute resolution provider.
For customers in Great Britain, unresolved disputes may be referred free of charge to eGaming Compliance Services Limited, trading as eCOGRA. The customer must normally complete the operator’s internal complaints process before making an ADR referral.
The Gambling Commission regulates licensed gambling businesses but does not generally determine individual contractual disputes or award compensation. Customers may nevertheless contact the Commission where they believe that a licence condition or regulatory requirement has been breached.
Verification of Licence Information
Licence status can change, and regulatory permission is linked to the operator and approved gambling domains rather than to a brand name alone. Before opening an account, customers should compare the operator name, account number, licence status and registered domains against the official Gambling Commission register.
If the domain being used is not associated with Jumpman Gaming Limited in the official register or does not display matching operator details, customers should not deposit money or provide identity documents until its status has been independently confirmed.