Privacy Policy

Scope of This Privacy Policy

This Privacy Policy explains how personal information is collected, used, stored and disclosed when you visit justin-casino-uk.com, create or manage a Justin Casino account, use casino services, contact customer support, participate in promotions or interact with related communications.

Justin Casino gambling services for customers in Great Britain are operated by Jumpman Gaming Limited, a company registered in Alderney under registration number 1815. Its registered business address is La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. Jumpman Gaming Limited is licensed and regulated by the Gambling Commission under account number 39175.

Jumpman Gaming Limited acts as a data controller for personal information processed in connection with Justin Casino gambling services. This means that it determines why and how relevant personal information is processed.

Personal data belonging to users in the United Kingdom is handled in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, the Data (Use and Access) Act 2025, the Privacy and Electronic Communications Regulations 2003 and applicable gambling, anti-money laundering and regulatory requirements.

Personal Information We Collect

The information collected depends on how you use Justin Casino and which services you request. Certain information must be provided before an account can be opened or gambling services can be supplied.

Registration and Account Information

• Full name, previous names where relevant and username
• Date of birth, gender and residential address
• Email address and mobile telephone number
• Account password and security information
• Communication and marketing preferences
• Deposit limits, account restrictions and safer gambling settings

Identity and Verification Information

• Passport, driving licence or another accepted identity document
• Photograph, selfie or facial image used for identity matching
• Utility bill, bank statement or government correspondence used as proof of address
• Nationality, country of residence and place of birth where required
• Results obtained from identity, age, sanctions and politically exposed person checks
• Information concerning the source of funds or source of wealth
• Employment, occupation, income and financial circumstances where a regulatory review is required

When payment card evidence is requested, customers should conceal the middle eight digits and the card verification value. Justin Casino will only request information needed to confirm ownership of the payment method.

Payment and Transaction Information

• Deposit and withdrawal records
• Payment method and account holder information
• Partial card or electronic wallet details
• Account balances, bonuses, wagers, wins and losses
• Reversed, declined, disputed or suspicious transactions
• Information supplied by banks, payment providers and fraud prevention services

Complete payment card details are normally processed by authorised payment service providers. Justin Casino may retain limited information required to identify a transaction, manage a payment or meet legal obligations.

Gaming and Safer Gambling Information

• Games played, stakes, outcomes and playing patterns
• Session duration, deposit frequency and withdrawal activity
• Use of deposit limits, reality checks, breaks and self-exclusion
• Customer interactions concerning gambling behaviour or affordability
• Risk indicators identified through account activity and responsible gambling monitoring
• Information shared through GAMSTOP or another permitted player protection system

Technical and Usage Information

• IP address and approximate location
• Browser, device type, operating system and language settings
• Device identifiers and login history
• Pages viewed, links selected and actions completed
• Cookie identifiers and advertising preferences
• Security events, suspected automated activity and failed login attempts

Communications

We may retain emails, live chat transcripts, complaint records, survey responses and other correspondence. Calls may be recorded where permitted, provided customers are informed when recording takes place.

How We Obtain Personal Information

Information may be collected directly from you, generated through your use of Justin Casino or received from authorised third parties. These third parties may include:

• Identity and age verification providers
• Payment processors, banks and electronic wallet providers
• Credit reference and fraud prevention agencies
• Sanctions and politically exposed person screening services
• Gambling regulators and law enforcement authorities
• GAMSTOP and other responsible gambling organisations
• Analytics, cybersecurity and device intelligence providers
• Publicly available registers and reliable open sources

An identity search made through a credit reference agency is used to verify supplied information. It is not a credit application and should not affect your credit score.

Why We Use Personal Information

Where processing is based on legitimate interests, we consider whether the use of information is necessary, proportionate and reasonably expected. Those interests may include preventing fraud, securing the service, managing complaints and improving account functionality.

Age and Identity Verification

Justin Casino services are restricted to people aged 18 or over. Name, address and date of birth information must be obtained and verified before a customer is permitted to gamble. Additional evidence may be requested where an electronic check does not provide a reliable result.

If information indicates that a person is under 18, the account will be restricted or closed and the relevant records may be retained to prevent further registration, comply with legal requirements and protect minors.

Anti-Money Laundering and Financial Checks

Justin Casino may examine deposits, withdrawals, payment ownership, playing activity and other account behaviour to meet anti-money laundering and counter-terrorist financing obligations. Customers may be asked to provide bank statements, payslips, tax documents, business records or other evidence establishing the source of funds or source of wealth.

Relevant information may be compared with sanctions lists, politically exposed person databases and fraud prevention records. Processing may continue after account closure where records must be retained for regulatory, investigative or legal purposes.

Safer Gambling and Player Protection

Account and behavioural information is used to identify indicators of gambling-related harm. Reviews may consider changes in deposit frequency, expenditure, playing time, declined payments, cancelled withdrawals, customer communications and previous use of gambling controls.

Where a risk is identified, Justin Casino may contact the customer, request information, apply limits, restrict marketing, suspend gambling facilities or close the account. Information may also be used to administer deposit limits, breaks, self-exclusion and GAMSTOP requirements.

Special Category and Criminal Offence Data

In limited circumstances, communications or safer gambling assessments may reveal information about health, wellbeing or personal circumstances. Such information is processed only where an appropriate legal condition applies, including substantial public interest, safeguarding or explicit consent where relevant.

Information relating to suspected fraud, money laundering or other criminal activity may be processed where authorised by the Data Protection Act 2018 and other applicable legislation.

Profiling and Automated Processing

Automated tools may be used to evaluate transactions, devices, account security, fraud risk, marketing relevance and patterns associated with gambling-related harm. These tools may flag an account for further review or temporarily restrict an action.

Where a decision based solely on automated processing would produce legal or similarly significant effects, appropriate safeguards will be applied as required by law. You may request information about the decision, express your point of view and ask for human review where the relevant right applies.

Who May Receive Your Information

Personal information may be disclosed only where there is an appropriate purpose and legal basis. Recipients may include:

• Companies within the Jumpman Gaming group
• Payment providers, banks and financial institutions
• Identity, age and document verification providers
• Fraud prevention, cybersecurity and risk management services
• Cloud hosting, IT support and data storage providers
• Professional advisers, auditors and insurers
• Game suppliers and platform service providers where necessary
• Marketing and analytics providers where lawful consent has been obtained
• The Gambling Commission and the Alderney Gambling Control Commission
• The Information Commissioner’s Office and other supervisory authorities
• Police, courts, tax authorities and other public bodies where disclosure is required or legally permitted
• GAMSTOP and authorised responsible gambling organisations

Service providers are permitted to use personal information only for agreed purposes and must apply appropriate confidentiality and security measures.

Information may also be transferred during a merger, acquisition, restructuring or sale of all or part of the business. Any recipient must continue to protect the information in accordance with applicable data protection law.

International Data Transfers

Some recipients or technical systems may be located outside the United Kingdom. Where personal information is transferred internationally, Justin Casino will use a lawful transfer mechanism. This may include an adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses or another safeguard recognised by UK law.

Additional technical and organisational measures may be applied where necessary to protect information in the destination country.

Marketing Communications

Promotional emails, text messages or similar electronic communications will be sent only where the applicable consent and electronic marketing requirements have been met. You may withdraw marketing consent at any time by:

• Selecting the unsubscribe option in a promotional email
• Changing the communication settings available in your account
• Following the instructions provided in a text message
• Contacting customer support or the Data Protection Officer

Withdrawing consent will not affect service messages concerning account security, verification, payments, policy changes or other essential account matters.

A limited suppression record may be retained after an opt-out to ensure that further marketing is not sent to the relevant address or telephone number.

Cookies and Similar Technologies

Justin Casino may use cookies, pixels, local storage and similar technologies to keep users signed in, remember preferences, protect accounts, measure website performance and support permitted advertising.

Non-essential cookies will be used only after valid consent has been obtained where required by the Privacy and Electronic Communications Regulations. Cookie preferences may be changed through the consent controls provided on the website. Further details are available in the Cookie Policy.

How Long Information Is Retained

Personal information is kept only for as long as it is needed for the purpose for which it was collected and to meet legal, regulatory, accounting, fraud prevention and dispute resolution requirements.

Account and verification records are not usually retained for more than seven years after the relationship ends, unless a longer period is required by law or justified by an investigation, legal claim, self-exclusion obligation or regulatory direction. Anti-money laundering identification and supporting records must generally be retained for at least five years after the business relationship ends.

Self-exclusion and marketing suppression information may be retained for longer where this is necessary to prevent prohibited gambling access or unwanted marketing. Information that is no longer required will be deleted, anonymised or securely isolated.

How We Protect Personal Information

Technical and organisational controls are used to reduce the risk of unauthorised access, alteration, loss or disclosure. These controls include encryption, firewalls, access restrictions, authentication measures, system monitoring, staff confidentiality requirements, security testing and supplier reviews.

Access is limited to personnel and service providers who require the information for an authorised purpose. No online service can guarantee absolute security, so customers should use a unique password, keep login details private and report suspected account misuse promptly.

Where a personal data breach creates a risk to individuals, it will be assessed, documented and reported to the relevant supervisory authority within the period required by law. Affected individuals will also be informed where the breach is likely to result in a high risk to their rights and freedoms.

Your Data Protection Rights

Depending on the circumstances and the legal basis used, you may have the right to:

• Receive clear information about how your personal data is used
• Request access to your personal data and obtain a copy
• Correct inaccurate or incomplete information
• Request deletion of information where there is no lawful reason to retain it
• Request restriction of processing in specified circumstances
• Object to processing based on legitimate interests
• Object at any time to processing for direct marketing
• Receive eligible information in a structured, commonly used and machine-readable format
• Ask for eligible information to be transferred to another controller
• Withdraw consent without affecting processing already carried out lawfully
• Request safeguards in relation to certain automated decisions
• Make a complaint to a data protection supervisory authority

These rights are not absolute. Information may need to be retained or processing may need to continue to meet gambling regulation, anti-money laundering, fraud prevention, self-exclusion, legal claim or public interest obligations.

How to Exercise Your Rights

Requests concerning personal information may be sent to the Data Protection Officer at Dataprotectionofficer@jumpmangaming.com or by post to:

Data Protection Officer
Jumpman Gaming Limited
La Corvee House
La Corvee
Alderney
Channel Islands
GY9 3TQ

You may also contact the Justin Casino UK team at guestcare@justin-casino-uk.com.

Enough information should be provided to identify the account and understand the request. Additional proof of identity may be required before personal information is released or changed. This protects account information from unauthorised access.

Valid requests will normally be answered without undue delay and within one month. The response period may be extended where permitted for a complex request or multiple requests. You will be informed if an extension is necessary. A request is normally handled without charge, although a reasonable fee may apply where the law permits it for a manifestly unfounded, excessive or repetitive request.

Complaints About Personal Data

If you are dissatisfied with the handling of your information, contact the Data Protection Officer first so that the matter can be investigated.

You also have the right to complain to the Information Commissioner’s Office, the United Kingdom supervisory authority:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

Because Jumpman Gaming Limited is registered in Alderney, you may also contact the Office of the Data Protection Authority in the Bailiwick of Guernsey through https://www.odpa.gg/.

Third-Party Websites

Justin Casino pages may contain links to payment providers, gambling support organisations, regulators, social networks or other external services. Those organisations determine how they process information collected on their own websites. Their privacy notices should be reviewed before personal information is submitted.

Changes to This Privacy Policy

This Privacy Policy may be revised to reflect changes in legislation, regulatory requirements, technology or the operation of Justin Casino services. Material changes will be communicated through the website, account area or registered contact details before they take effect where required.