Acceptance of These Terms
These Terms & Conditions govern access to Justin Casino at https://justin-casino-uk.com/, the creation and management of a player account, participation in games, deposits, withdrawals, promotions and all related services.
By registering an account, depositing funds, placing a wager or otherwise using Justin Casino, you confirm that you have read, understood and accepted these Terms & Conditions. The Privacy Policy, Cookie Policy, Responsible Gambling Policy, individual promotional terms and applicable game rules form part of your agreement with us.
If you do not accept these terms, you must not register, deposit, play or use the gambling services available through the website.
Operator and Regulatory Information
Justin Casino is operated by Jumpman Gaming Limited, a company registered in Alderney under registration number 1815, with its head office at La Corvee House, La Corvee, Alderney, GY9 3TQ, United Kingdom.
Services offered to customers in Great Britain are licensed and regulated by the Gambling Commission under account number 39175. Jumpman Gaming Limited holds active Remote Casino and Remote Bingo operating licences numbered 039175-R-319452-025.
Details of the operator’s current regulatory status can be checked in the Gambling Commission Public Register.
In these terms, Justin Casino, we, us and our refer to Jumpman Gaming Limited and the Justin Casino website. Player, customer and you refer to the person who registers or uses an account.
Eligibility to Use Justin Casino
You may register and gamble only if you satisfy all applicable eligibility requirements. By opening an account, you confirm that:
- You are at least 18 years old.
- You are legally capable of entering into a binding contract.
- You are physically located in a jurisdiction where the use of our services is lawful.
- You are registering and gambling for yourself, not on behalf of another person.
- The information supplied during registration is complete, accurate and not misleading.
- You are not currently self-excluded from Justin Casino or another Jumpman Gaming website.
- You understand that gambling involves the risk of losing money.
- You are using funds that belong to you and have been obtained lawfully.
Underage gambling is prohibited. We carry out age and identity checks and may restrict an account until the required verification has been completed. If we establish that a customer was under 18 when gambling took place, the account will be closed and handled in accordance with applicable law and Gambling Commission requirements.
Registration and Player Accounts
Each customer may hold only one Justin Casino account. Accounts are personal and must not be sold, transferred, shared or used by another person. We may identify linked or duplicate accounts by reviewing registration details, payment information, devices, IP addresses and other relevant data.
You must provide your correct legal name, residential address, date of birth, email address, telephone number and any other information reasonably required during registration. You must promptly update your details if they change.
You are responsible for keeping your username, password and other security information confidential. You must log out after using the website on a shared or public device and notify customer support immediately if you suspect unauthorised access.
We may temporarily lock an account while investigating a security concern. Transactions carried out before we receive notice of suspected unauthorised access may remain valid where the activity cannot reasonably be attributed to a failure by Justin Casino.
Identity, Age and Financial Verification
Justin Casino must complete checks required by gambling, anti-money laundering and counter-terrorist financing legislation. Checks may take place during registration, before gambling is permitted, when a withdrawal is requested or at any other stage where additional information is reasonably required.
Documents and Information We May Request
- A valid passport, driving licence or other accepted identity document.
- A bank statement, utility bill or other proof of residential address.
- Evidence that a payment method belongs to the registered account holder.
- Information about the source of funds or source of wealth.
- Supporting records relating to employment, income, business activity or a particular transaction.
- Certified or notarised documents where ordinary copies are insufficient.
We may use authorised identity verification, fraud prevention and credit reference services. A request for information does not imply wrongdoing. It forms part of the operator’s legal and regulatory obligations.
If you do not provide satisfactory information within a reasonable period, we may restrict deposits, gambling or withdrawals, suspend the account or close it. Funds will be handled according to the outcome of the review and any legal duty to withhold, return or report them.
Anti-Money Laundering Requirements
The account must not be used to launder money, finance terrorism, conceal the proceeds of crime, transfer money between individuals or process funds without genuine gambling activity.
We monitor deposits, withdrawals, gameplay and payment patterns. We may investigate unusual activity, request supporting evidence, reject transactions or submit reports to the relevant authorities where required. The law may prevent us from explaining whether a report has been made or providing details of an investigation.
All payment methods used on the account must be held in your own name. Third-party deposits are not accepted. Attempts to use another person’s card, bank account, electronic wallet or identity may result in account suspension and further investigation.
Deposits
Deposits are accepted in pounds sterling through the methods displayed in the cashier. The availability of a particular method may depend on your location, device, account status and the results of verification checks.
Credit cards must not be used for gambling by customers in Great Britain. Deposits must be made through an eligible payment method permitted under Gambling Commission rules.
Before confirming a deposit, you must check the amount and payment details. Minimum and maximum transaction limits, processing conditions and any applicable charges will be displayed in the cashier or communicated before the transaction is completed.
Deposited funds do not earn interest. Justin Casino is not a bank or payment account, and the service must not be used primarily to hold, move or exchange money.
Customer Funds
Money held in player accounts is kept separate from the operator’s general business funds. Under the Gambling Commission’s customer funds rating system, these balances are held at the Not Protected level. This means that although customer funds are segregated, they are not protected if the operator becomes insolvent.
You must consider this arrangement before depositing. If the level of protection changes, customers will be informed in accordance with applicable regulatory requirements.
Withdrawals
You may request the withdrawal of your available real-money balance through the cashier. Bonus balances, pending wagers and funds subject to incomplete promotional conditions are not withdrawable unless the applicable promotion terms state otherwise.
Withdrawals will normally be returned to a payment method previously used on the account and registered in your name. Where that method cannot receive withdrawals, we may request details of another verified method.
Before processing a withdrawal, we may:
- Verify your identity, age and residential address.
- Confirm ownership of the relevant payment method.
- Review account activity for fraud, collusion or prohibited conduct.
- Complete anti-money laundering and source-of-funds checks.
- Confirm that any applicable bonus conditions have been satisfied.
A withdrawal must not be delayed solely because you have won. Any delay must be connected to a legitimate operational, security, legal or regulatory requirement. Once internal processing is complete, the time taken for funds to arrive may depend on the receiving bank or payment provider.
If money is credited to your account by mistake, you must not wager or withdraw it and must notify us promptly. We may correct an obvious payment, settlement or account error after reviewing the relevant records.
Games and Wagers
Game-specific rules, paytables, return-to-player information and betting limits are available within the relevant game interface or information section. You should review them before placing a wager.
A wager becomes valid when it is accepted and recorded by the gaming system. Once accepted, it cannot normally be cancelled or changed. Our transaction and game records will be used when investigating a disputed result, subject to your right to make a complaint and refer an unresolved dispute to independent adjudication.
Random-number games use tested systems designed to produce unpredictable results. Previous outcomes do not determine future results. No strategy or pattern can guarantee a win.
Disconnections and Technical Faults
If your connection is interrupted after a wager has been accepted, the game may continue on the server and the recorded result will remain valid. You may usually view the result after reconnecting.
If a confirmed technical malfunction produces an outcome that could not have occurred under the published game rules, affected wagers may be void and stakes returned. We will not void a legitimate win merely because it is unusually large. Each incident will be assessed using game logs, supplier records and relevant regulatory requirements.
Bonuses and Promotions
Promotions may have separate eligibility criteria, minimum deposits, game restrictions, wagering requirements, maximum stakes, expiry periods and withdrawal conditions. These conditions will be made available before you opt in or claim the offer.
Where specific promotional terms conflict with these general Terms & Conditions, the specific terms apply only to that promotion. Conditions must be read as a whole.
Unless an offer states otherwise:
- Promotions are available only to the customer and account to which they are offered.
- Only one customer per household, shared device, address or payment method may claim the same new-player promotion.
- Bonus funds cannot be withdrawn until the stated wagering conditions have been completed.
- Restricted games or betting patterns may not contribute towards wagering.
- A promotion cannot be transferred, sold or exchanged between accounts.
- Any expiry date shown in the offer applies to the bonus and associated rewards.
We may withhold a bonus or associated bonus winnings where objective evidence shows that the promotion was obtained through fraud, multiple accounts, collusion, automated play or deliberate exploitation of a clear technical error. Real-money funds will not be confiscated merely because a customer played efficiently or exercised a legitimate consumer right.
Responsible Gambling
Justin Casino provides tools intended to help customers control their gambling. Available measures include deposit limits, session reminders, transaction history, time-outs, account closure and self-exclusion.
A request to reduce a financial limit will be applied promptly. An increase will take effect only after the required cooling-off period and confirmation by the customer. Self-exclusion cannot be reversed during the selected exclusion period.
Where required, self-exclusion will be applied across accounts operated by Jumpman Gaming Limited. Customers can also register with GAMSTOP to exclude themselves from participating online gambling operators licensed in Great Britain.
Information and confidential support are available from GamCare and the National Gambling Helpline on 0808 8020 133. Further information about safer gambling can be found in the Responsible Gambling section of Justin Casino.
We may contact you, restrict account functions, apply limits or suspend gambling where account activity indicates a risk of harm. These measures may be based on deposits, losses, frequency of play, session duration, payment behaviour, customer communications and other relevant indicators.
Prohibited Conduct
You must use Justin Casino only for lawful personal entertainment. The following activities are prohibited:
- Opening or operating more than one account.
- Providing false, incomplete or misleading information.
- Allowing another person to access or use your account.
- Using a payment method that does not belong to you.
- Cheating, colluding or coordinating play with other customers.
- Using bots, scripts, artificial intelligence, automated systems or software designed to influence or exploit gameplay.
- Manipulating games, promotions, payment processes or website functions.
- Exploiting a technical fault or an obvious pricing, settlement or display error.
- Using the account for money laundering, fraud, chargeback abuse or other unlawful activity.
- Attempting to bypass a restriction, time-out, account closure or self-exclusion.
- Interfering with the website, servers, security systems or another customer’s account.
Account Suspension and Closure
We may suspend an account while investigating suspected fraud, unlawful activity, identity concerns, security incidents, self-exclusion breaches, payment disputes or serious violations of these terms.
During an investigation, access to funds may be temporarily restricted where necessary and proportionate. We will seek to complete the review without unreasonable delay, taking account of any legal restrictions and the complexity of the case.
If a breach is established, we may close the account, cancel affected bonuses, void transactions directly resulting from cheating or fraud and take any action required by law. Legitimate real-money balances will be returned unless we are legally entitled or required to withhold them.
We may also close an account for commercial or operational reasons by providing reasonable notice where practicable. In that case, accepted wagers will be settled and the remaining withdrawable balance will be returned after any necessary verification.
Closing Your Account
You may request ordinary account closure through the account controls or customer support. Ordinary closure differs from self-exclusion and may allow the account to be reopened following an appropriate review.
If gambling is causing concern, you should request self-exclusion rather than ordinary closure. A self-excluded account cannot be reopened during the exclusion period.
Inactive and Dormant Accounts
If an account remains inactive, we may contact you and take reasonable steps to return any outstanding real-money balance. Any inactivity fee may be charged only if it has been clearly disclosed in advance, is permitted by law and complies with Gambling Commission requirements.
You may contact customer support to reclaim a legitimate balance from a closed or inactive account, subject to identity verification and applicable legal requirements.
Personal Data and Privacy
Personal data is processed to register and administer accounts, provide gambling services, process payments, verify identity, prevent fraud, meet regulatory duties, support safer gambling and respond to complaints.
Further information about the categories of data collected, legal bases for processing, retention periods, disclosures, international transfers and customer rights is provided in the Justin Casino Privacy Policy.
We may record or retain customer-support communications where necessary for quality assurance, security, complaint handling or compliance. Personal data may also be disclosed to regulators, law enforcement bodies, payment providers, identity verification services and other authorised recipients where lawful.
Intellectual Property and Website Use
The website, software, games, graphics, logos, text, audio, video, databases and other materials are owned by or licensed to Justin Casino, Jumpman Gaming Limited or the relevant third-party provider.
You receive a limited, personal, revocable and non-transferable right to use the website for lawful, non-commercial entertainment. You must not copy, reproduce, modify, scrape, distribute, reverse engineer, sell or commercially exploit any part of the service without prior written permission.
Availability of the Service
We aim to keep the website and games available, but continuous or error-free access cannot be guaranteed. Services may be interrupted for maintenance, security work, supplier outages, network failures or events outside our reasonable control.
We are not responsible for problems caused by your device, internet connection, software, payment provider or unauthorised third-party website. This does not limit any responsibility that cannot legally be excluded.
Liability and Statutory Rights
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.
Nothing in these terms affects your statutory rights as a consumer. We are responsible for providing our services with reasonable care and skill and for settling valid wagers according to the applicable rules.
Subject to applicable law, we are not liable for indirect or unforeseeable losses, loss of business, loss of profit or loss arising from use of the account for commercial purposes. Any limitation will apply only to the extent that it is fair, reasonable and legally enforceable.
Complaints and Alternative Dispute Resolution
If you are dissatisfied with a gambling transaction, account decision or service, you should first submit a complaint through Justin Casino customer support. Include your registered details, a clear description of the issue, relevant dates and any supporting evidence.
We will acknowledge and investigate the complaint under our internal complaints procedure. We aim to provide a final response promptly and will complete the process within eight weeks unless exceptional circumstances permitted by regulation apply.
If the complaint remains unresolved after the internal procedure, or eight weeks have passed without resolution, you may refer the gambling dispute free of charge to eGaming Compliance Services Limited, trading as eCOGRA. Information and the dispute submission service are available at https://ecogra.org/alternative-dispute-resolution/.
The Gambling Commission does not normally decide individual disputes about gambling transactions, but it accepts information about potential regulatory breaches. Guidance is available at https://www.gamblingcommission.gov.uk/public-and-players/guide/page/how-to-complain.
Changes to These Terms
We may amend these Terms & Conditions to reflect changes in law, regulation, technology, security, games, payment services or business operations.
Material changes will be communicated before they take effect using an appropriate method, such as email, an account notification or a prominent website notice. Where required, you will be asked to accept the revised terms before continuing to gamble.
Changes will not be applied retrospectively to remove winnings validly obtained under the terms that applied when the relevant wager was accepted.
Governing Law and Jurisdiction
For customers resident in Great Britain, these terms and the contractual relationship with Jumpman Gaming Limited are governed by the laws applicable in the customer’s part of Great Britain.
You may bring proceedings in the courts of England and Wales, Scotland or another competent court available to you under mandatory consumer law. Nothing in this section prevents either party from using the complaints and alternative dispute resolution procedure described above.
Severability and Entire Agreement
If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply. A failure or delay by either party to enforce a right does not waive that right.
These Terms & Conditions, together with the policies, game rules and promotional conditions incorporated into them, constitute the agreement governing your use of Justin Casino. No third party has a right to enforce this agreement unless applicable law expressly provides otherwise.
Contacting Justin Casino
Questions about these terms, account verification, payments or complaints should be submitted through the customer-support options available on Justin Casino.
Formal written correspondence may be addressed to Jumpman Gaming Limited, La Corvee House, La Corvee, Alderney, GY9 3TQ, United Kingdom. Always include sufficient account information to identify your enquiry, but never send passwords or complete payment-card security details.