Our Approach to Responsible Gambling
Justin Casino is intended solely for adults who choose gambling as a form of paid entertainment. Gambling should never be treated as a source of income, a way to settle debts or a solution to financial pressure. Every casino game involves risk, and no strategy can guarantee a profit.
Justin Casino is operated for customers in Great Britain by Jumpman Gaming Limited, which holds an active remote casino licence under UK Gambling Commission account number 39175. Responsible gambling measures are applied in accordance with the Gambling Act 2005, the UK Gambling Commission Licence Conditions and Codes of Practice, and other applicable consumer protection requirements.
Age and Identity Verification
You must be at least 18 years old to register, deposit funds or play for money at Justin Casino. Age and identity checks may be completed using information supplied during registration, approved verification services and documents requested from the account holder.
An account may be restricted or suspended if the required checks cannot be completed. Attempting to open an account for a minor, allowing a person under 18 to use an account or providing false personal information is prohibited.
Protecting Children and Young People
Parents and guardians should take reasonable precautions when a shared computer, tablet or mobile phone is used in the household. Recommended measures include:
- Keeping account usernames, passwords and payment details private
- Logging out after every gambling session
- Not saving passwords on shared devices
- Using parental controls or age-restriction software
- Explaining that gambling products are restricted to adults aged 18 and over
Information about online parental controls is available from Internet Matters.
Keeping Gambling Within Safe Limits
Before playing, decide how much money and time you can afford to spend without affecting rent, bills, food, savings or other essential commitments. Only gamble with disposable income and accept that any amount staked may be lost.
- Set a fixed spending limit before making a deposit.
- Choose a time limit for the session and stop when it expires.
- Check account history regularly instead of relying on memory.
- Never chase losses by increasing deposits or stakes.
- Do not gamble when upset, tired, under pressure or affected by alcohol or drugs.
- Take regular breaks and maintain other social and recreational activities.
- Do not borrow money or use essential funds to gamble.
Credit cards cannot be used for gambling at Justin Casino. This restriction also applies where a credit card is used to fund an e-wallet that is subsequently used for gambling.
Responsible Gambling Tools
Justin Casino provides account controls designed to help customers manage their play. Available tools can be accessed through the responsible gambling area of the customer account or requested through customer support.
Deposit Limits
A financial deposit limit allows you to restrict the amount that can be deposited during a selected period. Customers are given the opportunity to set a limit before making their first deposit and are periodically reminded to review their settings.
A request to reduce a limit should take effect promptly. An increase or removal is subject to a cooling-off period and will not be applied immediately. A limit should reflect what you can comfortably afford to lose, not the maximum amount available in your bank account.
Session Reminders and Account History
Reality checks and session information help you keep track of the time and money spent while playing. When a reminder appears, pause and consider whether continuing remains within the limits you originally set.
Your transaction and gaming history provides a factual record of deposits, withdrawals, stakes and results. Review it regularly to understand your actual gambling activity.
Take a Break
A time-out temporarily prevents access to gambling for a chosen period. This option may be appropriate when you want space to review your habits without permanently closing the account. A time-out cannot normally be cancelled before the selected period has ended.
If a short break is unlikely to provide sufficient protection, use self-exclusion instead.
Recognising Gambling-Related Harm
Gambling-related harm can affect finances, mental health, relationships, work and everyday responsibilities. Warning signs may include:
- Spending more money or time than intended
- Trying to recover losses through further gambling
- Hiding gambling activity from family or friends
- Borrowing money, selling possessions or missing payments
- Feeling anxious, irritable or distressed when unable to gamble
- Losing interest in work, family life or other activities
- Opening additional accounts after reaching limits elsewhere
- Using gambling to escape personal or financial problems
If any of these signs apply, stop gambling and seek support. Taking action early can prevent the situation from becoming more serious.
Customer Monitoring and Interaction
Justin Casino reviews account activity for indicators that a customer may be experiencing or at risk of gambling-related harm. Relevant indicators can include sudden increases in deposits, lengthy sessions, repeated failed deposits, significant changes in gambling patterns, frequent reversals or signs of financial difficulty.
Where a risk is identified, Justin Casino may contact the customer, request information, recommend responsible gambling tools, set limits, restrict promotions, suspend play or close the account. These measures may be applied even where the customer has not requested them.
Financial vulnerability information and other proportionate checks may also be considered where required by UK Gambling Commission rules. Any request for information is intended to assess whether continued gambling presents an unacceptable risk. Failure to provide reasonably requested information may result in account restrictions.
Self-Exclusion from Justin Casino
Self-exclusion is intended for anyone who has decided that gambling should stop for an extended period. You can request self-exclusion through the responsible gambling settings or by contacting Justin Casino through the Contact Us page.
Once self-exclusion is activated:
- Access to gambling through the account will be blocked
- The account will not be reopened during the selected exclusion period
- Reasonable steps will be taken to prevent new accounts being opened
- Direct gambling marketing will be stopped as soon as practicable
- Any remaining withdrawable balance will be returned, subject to identity and payment checks
Customers should also remove gambling applications, unsubscribe from gambling-related content and consider blocking gambling transactions through their bank.
GAMSTOP Self-Exclusion
Customers in Great Britain can register free of charge with GAMSTOP. The service blocks access to online gambling businesses licensed by the UK Gambling Commission for the selected exclusion period.
Registration details must match the personal information used on gambling accounts. Provide all relevant names, email addresses, telephone numbers and postal addresses so the exclusion can operate effectively. GAMSTOP should be used alongside device-blocking software and banking controls where additional protection is needed.
Blocking Software and Banking Controls
Blocking tools can restrict access to gambling websites and applications across personal devices. Options include Gamban and the free service provided by BetBlocker.
Many UK banks allow customers to block gambling transactions through their mobile banking application or customer service team. Ask your bank whether it offers a gambling block, cooling-off period, cash withdrawal limit or other spending controls. These measures can add a practical barrier when the urge to gamble is difficult to manage.
Marketing Preferences
You may withdraw consent to promotional emails, text messages and other direct marketing at any time. Use the unsubscribe option in a message or update your communication preferences through your account.
Stopping marketing does not close the gambling account. If you need to prevent access to gambling, activate a time-out or self-exclusion. Customers who self-exclude will be removed from direct gambling marketing lists within the period required by UK Gambling Commission rules.
Independent Help and Support
Confidential assistance is available to people affected by their own gambling and to family members or friends concerned about someone else.
- GamCare provides confidential information, advice and treatment support.
- GambleAware offers practical guidance and access to gambling support services.
- NHS gambling addiction support explains available treatment and how to seek professional help.
- Gam-Anon UK supports people affected by another person’s gambling.
- Gamblers Anonymous Great Britain provides peer-support meetings for people seeking recovery from gambling problems.
For immediate confidential support in England and Scotland, call 0808 8020 133. In Wales, call 0808 2819 265. Support is available 24 hours a day. If gambling is causing a mental health emergency or there is an immediate risk of harm, call 999 or go to the nearest Accident and Emergency department.
Complaints About Responsible Gambling Measures
If you believe a responsible gambling request, account restriction or self-exclusion has not been handled correctly, contact Justin Casino through the official contact channel. Provide your account details and a clear description of the issue so it can be investigated.
Responsible gambling controls are protective measures and may remain in place while a complaint is reviewed. The complaints procedure and any independent alternative dispute resolution options are explained in the applicable terms and conditions.
Your Responsibility
Justin Casino provides tools, monitoring and access to professional support, but each customer must use the service honestly and responsibly. Do not attempt to bypass account limits, time-outs, self-exclusion or identity checks. Creating another account or using someone else’s details defeats the purpose of these protections and may lead to account closure.
If gambling has stopped being enjoyable, feels difficult to control or is affecting your finances or wellbeing, stop playing and seek help. Self-exclusion and professional support are available without charge.